Who Reviews These Providers

Our Editorial Team

Every review and ranking on this site passes through the same three people. Here is who they are, what they're qualified to evaluate, and how their work shapes what you read.

Dr. Morgan Reed

Lead Reviewer · Certified Assistance Dog Trainer

ADI-Accredited Evaluator · 12 Years Training Experience

Morgan has spent 12 years training service dogs for veterans with PTSD and mobility impairments, and is an ADI-accredited public access evaluator. Morgan personally conducts every hands-on product test on this site — purchasing ID cards and packages, timing delivery, and assessing material quality firsthand.

Focus Areas
  • Product testing & ID card quality
  • Training program standards
  • Public access evaluation

Sandra Liu, J.D.

ADA Legal Consultant

Disability Rights Attorney · Former DOJ Consultant

Sandra is a disability rights attorney with a decade of ADA enforcement experience and previously consulted for the Department of Justice. She reviews every legal claim published on this site against current ADA, Fair Housing Act, and Air Carrier Access Act guidance before it goes live.

Focus Areas
  • ADA & federal law accuracy
  • Legal fact-checking
  • Policy and regulation updates

Tom Keller

Consumer Research Editor

Service Dog Owner & ADA Advocate Since 2018

Tom has spent 8 years reviewing consumer products and has been a service dog owner and advocate since 2018. He runs our customer-support testing protocol — sending standardized inquiries to every provider and grading response time, accuracy, and tone.

Focus Areas
  • Customer support testing
  • Pricing & value analysis
  • Funding and cost research
How We Work Together

Every published review is hands-on tested by Morgan, legally fact-checked by Sandra, and support-tested by Tom before it goes live. No single reviewer publishes alone. Read our full methodology →